Frequently Asked Questions (FAQs)

The questions you keep asking and we keep answering over and over and over and over...

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11 articles in this collection
Written by Cosette Torres and Alexandra

What's the cut-off time for overnight orders?

We want to get it to you fast but we have families to go home to.
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Written by Cosette Torres
Updated over a week ago

Which Fruits are Not Allowed Into California?

A list of fruits not permitted by the California Department of Food and Agriculture
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Written by Cosette Torres
Updated over a week ago

How do I reset my Password?

Simple steps to quickly reset your password at Tropical Fruit Box
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Written by Alexandra
Updated over a week ago

How are you handling COVID-19?

CDC and WHO Guidelines and Precautions we are taking to protect our customers and employees.
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Written by Cosette Torres
Updated over a week ago

What is our food safety policy?

We are obsessed with food safety and have the certifications to prove it.
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Written by Cosette Torres
Updated over a week ago

Where does your produce come from?

We scour the Tropics and the world to find the most amazing fruits and roots. Sometimes, we have the best in our own back yard.
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Written by Cosette Torres
Updated over a week ago

What's your return policy?

Shop with peace of mind knowing that we have a freshness guarantee
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Written by Cosette Torres
Updated over a week ago

Can I change what's in my box?

You absolutely can. Reach out to our team ASAP and we'll make it happen.
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Written by Cosette Torres
Updated over a week ago

What if I purchase multiple boxes?

You baller you, you are our favorite type of Tropifruiter. Just keep this in mind.
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Written by Cosette Torres
Updated over a week ago

Where do you deliver? Do I have to be home to accept a delivery?

If you live in the US, we probably can get you a box of fruit delivered to your door.
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Written by Cosette Torres
Updated over a week ago

When should I expect to receive my box?

Learn about our optimized shipping schedule designed to get you the freshest fruits in the shortest time
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Written by Cosette Torres
Updated over a week ago