Get it fresh, or we'll make it right. Here's exactly what that means.
Covered
Damaged fruit or roots — including damage caused by the carrier
Spoilage from late delivery or rough handling by UPS or FedEx
Missing items from your box
Not covered
An incorrect address entered at checkout
Refused delivery
Fruit that spoils because the box wasn't brought inside on the guaranteed delivery date
How to make a claim
Report the issue within 24 hours of delivery with a photo. Chat with us here, email [email protected], or call (786) 758-4787.
The 24-hour window isn't us being difficult — fruit changes fast, and it's how we tell a shipping problem apart from normal ripening.
What you'll get
Every claim is handled case by case. Depending on the situation, we'll offer a replacement, a credit toward your next order, or a partial or full refund. Refunds go back to your original payment method.
Why we don't take returns
Everything we ship is perishable, so returns aren't possible — please don't send fruit back. The guarantee above is how we make it right instead.
The full policy
Read the complete terms on our Refund Policy page.