In most cases, yes — as long as your box hasn't shipped yet. The sooner you tell us, the more we can do.

You can cancel your order any time up to 2 days before your scheduled ship date. After that, your box is already being packed and we can't pull it back.

Want to swap a fruit, add something, or adjust quantities? Reach out and we'll take care of it if the box hasn't been packed. You can also leave a note at checkout, but chatting or calling is faster and lets us confirm.

Contact us as quickly as you can. Once a label is printed we have limited ability to reroute, and once it's with the carrier we usually can't.

This one matters: orders shipped to an incorrect address provided at checkout aren't covered by our Arrive Fresh Guarantee. If you spot a typo, tell us immediately.

Traveling? Sending a gift for a specific occasion? Let us know before your ship date and we'll schedule around it. This is worth doing — a box arriving while you're away is the single most common cause of avoidable spoilage.

Chat with us right here, email [email protected], or call (786) 758-4787. Have your order number handy if you have it — your name and email work too.