Our shipping schedule
We ship Monday through Thursday. That's deliberate — it keeps your box from sitting in a warehouse over the weekend.
Most orders arrive within about a week of ordering. Standard shipping is free on all orders to the lower 48, and faster shipping is available at checkout for an additional cost.
Tracking your box
You'll receive a tracking link by email as soon as your box leaves us. If you can't find it:
Check your spam or promotions folder
Log in to your account to view order status
Ask us right here in chat — tell us the name or email on the order and we'll pull it up
Why your fruit may not have shipped yet
We pack to order and to season. Occasionally a box waits a day or two for fruit to come in at the right quality — we'd rather send it a little later than send it underripe or imperfect. If your order is taking longer than expected, reach out and we'll tell you exactly where it stands.
If tracking has stalled or the box is late
Get in touch. Carrier delays happen, and when they cause spoilage, that's covered by our Arrive Fresh Guarantee — even when the delay was entirely on UPS or FedEx.
When your box arrives
Bring it inside as soon as you can. You don't need to be home to accept delivery, but fruit left on a hot porch or a freezing doorstep for a full day won't be at its best — and spoilage from a box that wasn't retrieved on the delivery date isn't covered by the guarantee.
Need a hand?
Chat with us here, email [email protected], or call (786) 758-4787.